Returns & Refund Policy
Returns & Refunds Policy
At VENTUTTO.COM, we want you to love what you ordered. If you're not completely satisfied, you can return or exchange your item within 30 days of receipt—hassle-free—by following the guidelines below.
✅ How to Return or Exchange an Item
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Contact us at info@ventutto.com within 30 days of receiving your order.
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All returns must include a Return Merchandise Authorization (RMA). Returns without an RMA will not be accepted.
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Return the item in its original packaging, unworn, unused, and in perfect condition.
📦 Return Conditions
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Items must be returned in original packaging with all tags, labels, and designer accessories (e.g., dust bags, authenticity cards).
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Footwear must be returned unworn in the original shoe box, without damage.
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Swimwear and underwear must be tried on over undergarments. The hygiene strip must be intact for returns to be accepted.
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Items that are soiled, damaged, worn, or missing original labels may be refused and returned to the sender.
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Final Sale, Clearance, Underwear, and Swimwear are non-returnable.
🔁 Refunds & Exchanges
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Returns will be credited to the original payment method.
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Shipping charges are non-refundable.
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Please allow 3 to 7 business days for return processing once your package arrives at our warehouse.
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Refunds typically appear in your account within 3 to 10 business days, depending on your bank’s policies.
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All return conditions also apply to exchanges.
❗ Important Notice
VENTUTTO.COM reserves the right to refuse returns from customers who misuse or abuse our return policy.
Returns & Refunds FAQ
How long do I have to return my order?
You have 30 days from the day your order is delivered to request a return or exchange.
Will I be charged a restocking fee?
No. We never charge restocking fees. You will receive a full refund, minus shipping costs.
How long does it take to process a return?
Returns are processed within 3 to 7 business days after they arrive at our warehouse.
When will I see my refund?
Refunds are issued once your return is approved and may take 3 to 10 days to reflect in your account, depending on your bank.